Dear Seekers,
The Agate team would like to issue an official statement of apology for the server-side issues many of you are experiencing. In short, we were simply not ready for the influx of new users that came at our global launch and our immediate efforts to deploy new server locations had not been successful. Our troubleshooting has indicated that the issues might be a lot more serious than expected and will likely affect all users in the North American and European servers.
We have made the difficult decision to hold Code Atma’s launch in those regions until we are able to ensure the smooth gameplay experience you deserve. Effective immediately, all new launch servers across North America, Europe, the Middle East and Africa will be closed. South-East Asian servers will remain open for the time being unless new issues arise.
There are simply no excuses to be made on our end and we hope to rectify our server deficiencies in the coming days and deliver to you the amazing game we know we have at hand.
We are grateful for your understanding, and will do our best to keep you up to date as our technical teams continue to work the problem. If you have experienced any issues that has resulted in a loss of resources or items, please send your player ID and your detailed losses to cs@agate.id .
Disruption of play compensation, lost item compensation, and other rewards will be deployed once we are able to resume regular service. We will keep you posted on our plans and re-launch dates here and across our social media channels.
Sincerely,
The Agate Team
